DIALA SWEET

Handmade Chocolate • Jordan

General Terms and Conditions for Website Use

Last Updated: March 2026

Welcome to the Diala Sweet website. Please read these Terms and Conditions carefully before using our website or services. By accessing or using our website, you agree to be fully bound by these Terms.

1. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings set forth below:

Company: Diala Sweet – a home-based handmade chocolate business owned and operated by Diala Shukri Mohammad Abu Atiyeh, registered under commercial registration No. 473736, National Establishment No. 100927773, based in Irbid, Jordan.
Website: Any website, digital platform, or application owned or operated by Diala Sweet.
User: Any person who visits or uses the Website or its services.
Services: All services, products, or content provided through the Website, including but not limited to handmade chocolates, chocolate gift sets, and related confectionery products.

2. Acceptance of Terms

By using the Website, the User acknowledges that they:

Have read and understood these Terms and Conditions.
Agree to comply with all provisions stated herein.
Agree to any additional policies published on the Website.

3. Use of the Website

The User agrees to:

Use the Website only for lawful purposes.
Not misuse, hack, or attempt to disrupt the Website.
Not publish or transmit any content that violates laws, public morals, or the rights of others.
Not use the Website in a way that negatively affects its performance or other users’ experience.

4. Accounts and Registration

If certain services require creating an account:

The User must provide accurate and up-to-date information.
The User is responsible for maintaining the confidentiality of login credentials.
Diala Sweet reserves the right to suspend or terminate any account in case of violations or misuse.

5. Intellectual Property

All content on the Website, including texts, images, designs, logos, videos, and software, is the property of Diala Sweet or its licensors.
No content may be copied, republished, distributed, or modified without prior written permission.

6. Products and Services

Diala Sweet specializes in handmade chocolates crafted from premium Belgian and Swiss chocolate. Available products include milk chocolate with assorted fillings, 70% dark chocolate, white chocolate, and ruby chocolate.
Diala Sweet reserves the right to modify or discontinue any product at any time without prior notice.
Prices, specifications, flavors, and availability are subject to change.
All orders require a minimum of 24 hours advance booking.
Home delivery service is available.

7. External Links

The Website may contain links to external websites. Diala Sweet is not responsible for the content, privacy policies, or practices of such websites.

8. Disclaimer

The Website and services are provided “as is” without any express or implied warranties.
Diala Sweet shall not be liable for any direct or indirect damages resulting from the use of or inability to use the Website.

9. Privacy

The use of personal data is governed by the Website’s Privacy Policy, which forms an integral part of these Terms and Conditions. Please refer to the Privacy Policy section below for full details.

10. Amendments

Diala Sweet reserves the right to modify these Terms at any time.
Updated versions will be published on the Website, and continued use constitutes acceptance of the changes.

11. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the Hashemite Kingdom of Jordan, and the competent courts of Irbid, Jordan shall have jurisdiction over any disputes.

12. Contact Information

For inquiries or feedback, please contact us via:

Email: dyalaabwtyh@gmail.com
Phone / WhatsApp: +962 77 037 6544
Location: Kufrsoum, Irbid, Jordan

By using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Refund and Return Policy

Last Updated: March 2026

We strive to ensure customer satisfaction and provide the best quality in our handmade chocolate products. This policy outlines the conditions and procedures for refunds and returns for purchases made through our website or platforms.

1. Scope of Application

This policy applies to:

All orders purchased through the Diala Sweet website or application.
Products not explicitly excluded in this policy or on the product page.

2. Return Conditions

A return request may be made in the following cases:

The product arrives damaged or defective due to poor storage or delivery handling.
The customer receives the wrong product.

Conditions for acceptance:

The return request must be submitted within 24 hours from the delivery date.
The product must be returned in its original packaging with all accessories and invoice (if applicable).
The product must be unused and not damaged due to customer misuse.
Photographic evidence of the defect or issue must be provided.

3. Exchange Conditions

Products may be exchanged in the following cases:

A manufacturing defect in the product.
Request to change type or flavor (subject to availability).

Conditions:

The request must be submitted within 24 hours from the delivery date.
The replacement product must be available in stock.

4. Non-Returnable / Non-Exchangeable Items

The following categories cannot be returned or exchanged:

Custom-made or personalized chocolate products.
Perishable goods that have been improperly stored by the customer after delivery.
Any product where more than 24 hours have passed since delivery.
Products that show signs of customer tampering or misuse.

5. How to Request a Return or Exchange

To submit a request, please contact us via:

Email: dyalaabwtyh@gmail.com
Phone / WhatsApp: +962 77 037 6544

Please provide the following details:

Order number
Customer name
Reason for return or exchange
Photos of the product showing the issue

We will respond within 1–2 business days.

6. Shipping and Return Costs

If the return is due to a defective product or an error on our part, Diala Sweet will cover the shipping costs.
If the return is based on customer preference, the customer may bear the return shipping costs.

7. Refund Method

Refunds will be issued using the original payment method unless otherwise agreed.
Refunds are processed within 3–5 business days after receiving and inspecting the returned product.
The time for the refund amount to appear in the customer’s account may vary depending on the bank or payment provider.

8. Order Cancellation

Orders may be canceled:

Before preparation begins, without any fees.
After preparation has started, cancellation may not be possible for custom or perishable items.

9. Contact

For inquiries regarding this policy:

Email: dyalaabwtyh@gmail.com
Phone / WhatsApp: +962 77 037 6544
Location: Kufrsoum, Irbid, Jordan

By using our website and making a purchase, you agree to this Refund and Return Policy.

Privacy Policy

Last Updated: March 2026

Diala Sweet (“we,” “our,” or “us”) is committed to protecting the privacy and personal data of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Full name
Email address
Phone number
Delivery address
Payment information (processed securely through third-party payment providers)

b) Non-Personal Information

Browser type and device information
IP address
Pages visited and time spent on the website
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including delivery of handmade chocolate products.
Communicate with you regarding your orders, inquiries, and customer support.
Improve our website, products, and overall customer experience.
Send promotional offers or updates (only with your consent; you may opt out at any time).
Comply with legal and regulatory requirements.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

With delivery service providers to fulfill your orders.
With payment processors to securely handle transactions.
When required by law, regulation, or legal process.
To protect our rights, property, or the safety of our customers.

4. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You may control cookie preferences through your browser settings. Disabling cookies may limit certain features of the website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

Access and review the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, subject to legal obligations.
Withdraw consent for marketing communications at any time.
Lodge a complaint with the relevant data protection authority.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any website you visit.

9. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

Diala Sweet reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date. Continued use of the website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Email: dyalaabwtyh@gmail.com
Phone / WhatsApp: +962 77 037 6544
Location: Kufrsoum, Irbid, Jordan

By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.